This session reviews the emotional aspects of work and highlight how emotions impact ourselves and relationship with others. More specifically, the discussion addresses the role of emotion in work and workplaces, the idea of emotional intelligence, how professionals control emotional displays in organizational settings. Workplace stress, burnout, and social support is also reviewed.
Learning Objectives:
• Understand the complexity regarding the role of emotion at work
• Articulate the different types of emotional labor
• Understand the role of social support in organizational settings
• Understand the relationship between stress, burnout, and social support at work
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